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Footwear Training: Invest in employees for better results…

Product and staff training is the most overlooked area of selling and offers the best tangible ROI. ShoeCircle’s sister business, BarlanConsulting, led by qualified training and assessment officer Barry Nicolaou is one of the best ways to align employees with product knowledge. But it doesn’t stop there; identifying employees with company values, procedures and service…

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Driving Company Culture…

At a recent presentation at the Online Retail Summit in Melbourne, Australia we spoke about the importance of organisational culture and more specifically culture centricity. Wikipedia defines organizational culture as having to do with the “behavior of humans within an organization and the meaning that people attach to those behaviours.” There’s a tonne of books on shelves…

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Footwear bricks and clicks…

The online world can seem like quite a mess when it comes to footwear e-tailing. What to have online, how long to ship, what about returns? What about faults? How much does it cost? Is it worth the investment ? The list goes on and on. As independent store grapple with the idea to embrace…

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    Footwear Training: Invest in employees for better results...

    Product and staff training is the most overlooked area of selling and offers the best tangible ROI. ShoeCircle’s sister business, BarlanConsulting, led by qualified training and assessment officer Barry Nicolaou is one of the best ways to align employees with product knowledge. But it doesn’t stop there; identifying employees with company values, procedures and service…

    Share
    Driving Company Culture...

    At a recent presentation at the Online Retail Summit in Melbourne, Australia we spoke about the importance of organisational culture and more specifically culture centricity. Wikipedia defines organizational culture as having to do with the “behavior of humans within an organization and the meaning that people attach to those behaviours.” There’s a tonne of books on shelves…

    Share
    Footwear bricks and clicks...

    The online world can seem like quite a mess when it comes to footwear e-tailing. What to have online, how long to ship, what about returns? What about faults? How much does it cost? Is it worth the investment ? The list goes on and on. As independent store grapple with the idea to embrace…

    Share
    Slatters on ShoeCircle

    You could certainly count on one hand the Men’s footwear labels that have been operating since the late 1800′s. Slatter’s Mens footwear is part of that proud minority.  The iconic Slatters footwear brand has stood the test of time for soft leathers, comfort, value for money and reliability of supply. ShoeCircle is proud to announce our affiliation with…

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    Nice to meet you...Or is it?

    As far as first impressions go in customer service, the first thing a shop assistant says can often lead the customer down a few different paths subconsciously – and we all know that actions follow thoughts. Below are some few common openers. 1. Can I help you? 2. How are you today? 3. How can…

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